- If you are not completely satisfied with your products, you may return any purchase within 30 days of receipt.
- Items must be in new/unused condition, in original packaging with the original tags, receipt, all warranty cards, manuals and accessories. The manufacturer’s original packaging that comes with your item and all accessories that may be part of the item must also be returned undamaged. This means if your item comes in a box (for instance a shoe box) you will need to ship it inside another box to keep it in new condition. Items not returned in new condition could be ineligible for return or subject to a restocking fee. Cleanline Surf does not refund any shipping costs on returns unless the return was due to an error on our part.
- Please inspect all items upon arrival for errors or defects and contact us immediately if there is any loss or damage.
- If it is our error that is the cause for your return, we will reimburse your shipping costs to return your items.. (This is actual FedEx Ground, UPS Ground or USPS Priority freight and will not include any packaging, preparing, or mailroom costs.) We will not reimburse for any Expedited Shipping: (i.e.; Overnight, 2nd Day or Air Shipping etc.).
- Please allow approximately 3 business days for your return to be processed once it has arrived.
- Returns for refund on special orders may be subject to a 15% restocking fee.
You can call us toll free at 806-802-9492 , or use our Contact page and we will get back to you via e-mail.
If your order is eligible for return according to the above return policy, you may mail the order back to the below address through the carrier of your choice.
CLEANLINE SURF RETURNS
(your order number)
725 N Nelson
Pampa, TX 79065
If you prefer, we can email you a return label for $10* which will be taken out of your refund. If you would like us to request a return label from us please give us a call at 806-802-9492 or contact us via email.
Please note: We do not do traditional exchanges, so if you are looking for a replacement please return your order for refund and place a new order through our website.
*$10 Return Labels are available for orders shipped to the lower 48 states and excludes oversized items and some travel bags.